Contact Us
Effanbee Doll Company, Inc.
459 Hurley Avenue
Hurley, NY 12443
Office Hours: 8:30 a.m. to 5 p.m. EST
For Business Inquiries Only, please: 845.339.8246 voice; 845.339.8326 fax
For Doll Identification and Doll Hospital: 845.339.2960
Click Here for the Tonner/Effanbee Contact Us Form!
What is the procedure for sending dolls to your Doll Hospital?
FOR DOLLS PRIOR TO 2002: We can help you find individuals, of whom, may be able to repair your doll. Call us at 845.339.2960 for assistance.
FOR DOLLS DATED 2002 OR LATER: Unless the outfit needs repair...please only send the nude doll. Simply box and mail to Tonner/Effanbee, Attention Doll Hospital, 14 Hurley Avenue, Kingston, NY 12401. We advise insurance at the owner's discretion to protect from the transit of the item to the Doll Hospital. And be sure to include a note that explains what you need done to the doll. More often than expected, we get dolls returned with no explanation of the problem. We evaluate repairs based on two primary factors: (1) Factory Defects/Damage, or (2) Wear/Tear/Breakage. A nominal charge for repair in the case of Factor (2) may be charged depending on the breakage. We will restyle hair in instances where the hair was shipped defective or damaged. We no longer offer hair-rooting services for any of our dolls. Also, please remember that product exchanges or refunds need to be handled through the selling retailer.
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"dolls that touch your heart® " is a registered trademark of the effanbee® doll company, inc.
Prices shown are manufacturer's suggested retail prices.
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Photographs supplied by Storm Photo, Kingston, NY
Permission to reproduce images and text in this catalog may be granted upon written request.
Due to the exclusive nature of fabrics, Effanbee® Doll Company reserves the right to substitute fabrics and prints of equal quality. Effanbee® Doll Company reserves the right to cancel or substantially reduce the production quantities of any or all of items presented in this catalog where the Company deems, at its sole discretion, that completion would cause severe economic harm or result in inordinate cost or expense to the Company.